Help


Bookings

Who do I contact if I have a question about my booking?

If you have any questions, queries or concerns about your booking simply email our customer service team at hello@tripbookr.com

Can I cancel or modify a reservation after I book?

Any cancellations or modifications to your booking strictly depends on the hotel’s cancellation policy, which you can find on your booking confirmation email. If you have any queries or questions about modifying or cancelling a booking simply contact our customer service team at hello@tripbookr.com 

Do I need to bring anything with me in order to check in?

All you need to bring is a copy of your booking confirmation, a valid photo ID and any valid credit card in order to check in.

What should I do if the hotel has problems locating my reservation?

If the hotel is unable to locate your reservation or  confirmation number for any reason, please email hello@tripbookr.com  or ask the hotel to contact us on your behalf.

I’ve misplaced my booking confirmation email, can you email it to me again?

We sure can! Just send an email to hello@tripbookr.com with your full name and email address and a member of our customer service team will help you.

I'm trying to make a booking for more than five rooms but tripBookr won’t let me, can you help?

Absolutely! At the moment all bookings that require more than five rooms must be processed by our customer service team, just email your name and contact info to hello@tripbookr.com and they will get the ball rolling!

I would like to travel with our children but there's no child option when I make my booking?

We don't currently support children bookings through our website  however if you just email hello@tripbookr.com one of our customer service team will help process your request.

Can I search for pet friendly hotels?

Soon! In the meantime feel free to email a picture of your pet to hello@tripbookr.com and keep our team motivated.


Payments

My payment has been declined, what should I do?

We recommend contacting your bank or credit card provider first. If you’re still having problems booking just send us an email at hello@tripbookr.com

Is my payment secure?

Absolutely, all of tripBookr payments are processed with the latest encryptions offered by our PCI compliant supplier Stripe https://stripe.com/docs/security/strip

Can I pay over the phone?

You sure can! Just email your name and contact phone number to our customer service team hello@tripbookr.com who will call you at your earliest convenience to process your payment.  

What currencies can I pay in?

tripBookr currently supports the following currencies:

AUD Australian Dollars
CAD Canadian Dollars
EUR Euro
SGD Singapore Dollars
AED United Arab Emirates Dirhams
USD US Dollars
GBP UK Pounds Sterling

You can change your current at the bottom of every page on our site. If you wish to pay in another currency please contact us.

And there really no hidden fees?

That’s right! Our prices include all booking fees and charges, plus you won’t find any sneaky credit card surcharges when you go to pay either. However, it’s important to keep an eye out for any hotel tariffs or additional city taxes which may apply and are payable direct to the hotel when you check-in.


Travel Information

It is your responsibility to ensure that you hold the correct, valid documents for the country(ies) you are visiting (including a valid passport for all travellers including children, and any visas that may be required) and have obtained the necessary vaccinations. tripBookr cannot accept responsibility if you are refused passage on any airline, transport or entry into any country due to the failure on your part to carry the correct documentation.  

And don’t forget, if you're unsure about the documents or visas required for your trip, drop us an email and we'll see if we can help!